If something hasn't gone the way it should, we want to hear about it — and fix it quickly.
How to raise it
- Call 1300 852 150 or send details through the contact page.
- Tell us your name, your loan or enquiry reference if you have one, what happened and what you'd like us to do.
- We'll acknowledge it promptly, investigate, and come back to you with a response and the reasons for it.
If you're not satisfied
Many small business complaints about credit can be taken to the Australian Financial Complaints Authority (afca.org.au) at no cost, subject to its eligibility rules. Ask us and we'll tell you which external body applies to your loan.
Feedback that isn't a complaint is just as welcome. And if you came here looking for funding, start an enquiry.